Menus and buttons
Build the paths people take every day, like shop, track an order or book, by drag and drop.
Customer says hi
What can we help with? 👇
Chatbot builder + AI
A WhatsApp chatbot you build in minutes. AI handles the rest.
Drag and drop flows with buttons, catalogs, payments and bookings for the questions you get every day. For anything else, the AI answers from your own content, and the hot leads go to your team.
- A visual builder with 25 node types, no code
- AI that answers from your documents and website
- Hands off to a person with full context
85%+messages readWhatsApp is opened, not filtered
3xmore engagementthan traditional follow-up channels
24/7replies, no extra hiresthe chatbot answers the common questions
~20 minto go liveconnect the number and send the first message
Everything it can do
25 building blocks. One visual builder.
Every node in the chatbot builder, plus what the AI adds. Pick one to see it in a real chat.
Start and talk
Start and talkTrigger
Every conversation starts on its own: a first-time visitor, someone typing “menu” or a fresh catalog order kicks off the right flow instantly, day or night, with nobody watching the inbox.
Hi
⚡ Trigger
Hey! 👋 Welcome to Urban Sole. What can we help you with today?
🛍️ Shop📦 Track order🙋 Talk to us🛍️ Shop
Great! Men’s, women’s or kids’?
MenWomenKids
Start and talkMessage
Say the right thing at the right step: a welcome, a product photo, a brochure or a video, with up to three tap-to-reply buttons so customers answer in one tap instead of typing.
🛍️ Shop
💬 Message
📸 New season is here! Light, breathable runners from ₹2,499 👟
Show meNot nowShow me
Here are this week’s bestsellers 👇
Start and talkList
Turn a long menu into one tidy tap: up to 10 services, branches or categories in a scrollable list, so customers pick exactly what they want without a wall of text.
Book an appointment
📋 List
Which treatment would you like? Tap to see all 👇
☰ View treatmentsHydra facial · 60 min
Lovely choice ✨ Let’s find a time.
Start and talkTemplate
Drop any approved template into the conversation, like an offer, a brochure or a reminder, so the bot can still reach people after the 24-hour window closes.
Do you have any offers?
📝 Template
🎁 Welcome offer: 10% off your first order with code HELLO10. Valid for 7 days.
Shop nowSave codeShop now
Here’s the store 👇 Your code is applied at checkout.
Start and talkCall
When typing won’t cut it, give customers a one-tap “Call us” button that rings your team straight from the chat.
I need help choosing a size
📞 Call
Happy to help! Our fit experts are on call till 9 PM 📞
📞 Call us📞 Call us
Start and talkWeb
Send people to the right page in one tap, like a size guide, floor plan or checkout, with a “Visit website” button right in the chat.
Where is your size chart?
🌐 Web
Here’s our full size guide, with measurements for every shoe 📏
🌐 Open size guide🌐 Open size guide
Ask, decide and wait
Ask, decide and waitQuestion
Collect what you need as the chat goes: name, phone, budget or any detail, saved straight to the contact so your team never has to ask twice.
Hi, I want to know about your courses
❓ Question
Happy to help! First, what’s your name?
Riya
Nice to meet you, Riya! 😊 Which course are you interested in?
IELTSGRESpoken English
Ask, decide and waitCondition
Send every customer down the right path by what they typed: “Mumbai” gets the Mumbai store, “Thane” the Thane one, whether they type it in capitals or not.
Which city are you in?
I live in Thane
🔀 Condition
📍 Our Thane store is at Viviana Mall, open till 10 PM. Want directions?
Get directionsGet directions
Ask, decide and waitFlow
Collect a full enquiry in seconds with a form that opens inside WhatsApp: budget, location, dates and preferences, saved to the contact when they submit.
Looking for a 2BHK
🧾 Flow
Tell us what you need, it takes 20 seconds 🏡
Open form✅ Budget 50L–1Cr · Baner · Ready to move
Thanks, Rahul! 3 homes match. Rohan will call you today 📞
Ask, decide and waitDelay
Follow up at the perfect moment: wait minutes, hours or days after a brochure or quote, then check in automatically, so warm leads don’t go cold.
Send me the brochure
Here’s the Skyline Residency brochure 📎
⏱️ Delay
⏱️ 2 days later · Did you get a chance to look? Want to book a site visit?
Book a visitNot yetBook a visit
Ask, decide and waitFallback
No dead ends: when someone types something unexpected, the bot replies kindly and steers them back to the options, so the chat keeps moving.
Which city are you in?
MumbaiThaneasdfgh
🛟 Fallback
Sorry, I didn’t catch that 🙈 Please tap one of these:
MumbaiThaneMumbai
Ask, decide and waitAdd to Group
Move leads up your pipeline in the CRM as they qualify: a cold lead who shares a budget and timeline lands in your Hot leads group and leaves Cold leads, ready for your team and the right campaigns.
What’s your budget for the new home?
Under 50L50L – 1Cr1Cr+50L – 1Cr
And when are you planning to move?
Within 3 monthsLaterWithin 3 months
👥 Add to Group👥 Rahul: Cold leads → Hot leads
Perfect! Rohan from our team will call you today 📞
Sell and get paid
Sell and get paidSend Catalog
Let customers shop your whole range without leaving WhatsApp: the full catalog, a single product or a hand-picked list of up to 30, with add-to-cart built in.
Show me your shoes
🛍️ Send Catalog
👟 Our full collection, right here in WhatsApp. Tap to browse and add to cart.
🛍️ View catalog🛒 Cart · 2 items · ₹5,648
Got your order! Let’s get it delivered 🚚
Sell and get paidProducts
Sell from your live store stock: products from Shopify, WooCommerce or Zoho Commerce appear in the chat, and customers build a cart with taps.
Bestsellers please
🛒 Products
Today’s bestsellers, live from our store 👇
Air Runner · ₹3,149Trail Pro · ₹4,299Air Runner · ₹3,149
Added to your cart 🛒 Anything else?
CheckoutKeep shoppingCheckout
Sell and get paidOrder Fulfillment
Turn a cart into a confirmed order on its own: the bot collects the address, adds delivery fees and tax, and offers online payment or cash on delivery.
🛒 Cart · 1 item · ₹3,149
📦 Order Fulfillment
Thanks for your order! Please share your delivery address 📍
Flat 402, Lotus Towers, Baner, Pune 411045
📦 Order Fulfillment
Delivery ₹49 · Total ₹3,198. How would you like to pay?
Pay onlineCash on deliveryCash on delivery
Order confirmed ✅ Arriving Friday.
Sell and get paidPhysical Product
Sell tiffins, catering or shop items with no website at all: show today’s menu, take the order, ask delivery or pickup, and collect payment or COD.
What’s for lunch today?
🏪 Physical Product
🍱 Today’s tiffin: dal tadka, aloo gobi, 4 rotis, jeera rice · ₹120
Order nowOrder now
Delivery or pickup?
DeliveryPickupDelivery
Pay ₹140 (incl. delivery) to confirm 👇
💳 Pay now
Sell and get paidDigital Product
Sell e-books, courses and templates while you sleep: customers pay in the chat and get their download instantly, with nobody sending files by hand.
I want the meal plan
📥 Digital Product
🥗 30-Day Meal Plan · 120 recipes, shopping lists included · ₹499
Buy nowBuy now
📥 Digital Product
Payment received ✅ Here’s your download 👇
📥 Download PDF
Sell and get paidService Product
Sell consultations, audits or packages in the chat: the customer pays, gets a confirmation, and your team takes it from there.
Do you do website audits?
🧰 Service Product
🔍 Full website audit by our team · 48-hour report · ₹2,999
Buy serviceBuy service
Paid ✅ Our team will contact you within 24 hours to get started.
Sell and get paidStorefront
Give customers a full store to browse, then bring them back to WhatsApp to pay: their cart follows them into the chat with a cart code.
Can I see everything you sell?
🏬 Storefront
Browse our full store, then come back here to pay 🛍️
🏬 Visit storeHi! I’d like to order cart UP-4821
Got it: 3 items · ₹1,847. Delivery or pickup?
DeliveryPickup
Sell and get paidCapture Payment
Get paid without a payment page: a “Pay securely” button for the order total, a booking fee or any amount, with the receipt confirmed right in the chat.
Checkout
💳 Capture Payment
Your total is ₹3,149. Pay securely by UPI or card 👇
💳 Pay securely💳 Pay securely
Payment received ✅ Order #US-2841 ships today.
Book
BookBooking
Fill your calendar from the chat: customers pick a day and a free slot from your live availability, get an instant confirmation, and a reminder before they come.
Book a consultation
📅 Booking
Pick a day 📅
Thu 30Fri 31Sat 1Fri 31
📅 Booking
Free slots on Friday 👇
11:00 AM4:30 PM6:00 PM4:30 PM
Booked ✅ Friday 31, 4:30 PM. We’ll remind you the day before.
Hand over and connect
Hand over and connectTransfer to Human
Hand the hot ones to your team at the right moment: the chat goes to the right agent, by round robin or by name, with every answer already collected.
What can we help with?
ShopBulk orderOtherBulk order
🙋 Transfer to Human
Connecting you to Priya from our sales team 🙋♀️ She can see everything you’ve shared.
Hi, Priya here! How many pairs are you looking for?
Hand over and connectSwitch Bot
Keep bots small and reusable: hand the customer from your welcome bot to your booking or support bot mid-chat, without rebuilding anything.
Anything else?
Book a demoThat’s allBook a demo
🔁 Switch Bot
Sure! 📅 Our demo assistant will get you booked.
Which day suits you for a 20-minute demo?
TomorrowFriday
Hand over and connectWebhook
Keep your CRM in sync without copy-paste: every answer collected in the chat is sent to your CRM, sheet or automation tool the moment it’s given.
What’s your budget?
Under 50L50L – 1Cr1Cr+50L – 1Cr
🔌 Webhook
Thanks! Your details are with our team, and Rohan will call you in 10 minutes 📞
AI that knows your business
AI that knows your businessAsk AI
A node that answers from your knowledge base, with a separate path for when it can’t.
Do you deliver on Sundays?
✨ Ask AI
Yes! We deliver 7 days a week, Sundays included, between 9 AM and 9 PM 🚚
And to Lonavala?
✨ Ask AI
Yes, Lonavala takes 2–3 days, free over ₹999 👍
AI that knows your businessKnowledge base
Upload PDF, Word, Excel, CSV or text files, or add website pages that refresh on a schedule.
What’s your return policy?
📚 Knowledge base
You can return unworn shoes within 15 days for a full refund. Just reply “return” to start 👍
return
AI that knows your businessAI as the fallback
Switch it on and the AI answers anything your flows don’t cover.
What can we help with?
ShopTrack orderAre your shoes good for flat feet?
🛟 AI as the fallback
Our Air Runner has extra arch support and is a favourite for flat feet 👟 Want to see it?
Show meShow me
AI that knows your businessYour instructions
Tell it how to talk: tone, what to say, what to avoid.
Can I get a bigger discount?
🧭 Your instructions
Our best prices are already live 😊 As a new customer you get 10% off with HELLO10!
AI that knows your businessSmart hand-off
Hand over after a set number of messages, or when someone types words like “agent”.
This isn’t helping, I want a real person
🙋 Smart hand-off
Of course! Connecting you to our team now 🙋 They’ll see this whole chat.
Hi, Arjun here. Let me sort this out for you.
AI that knows your businessTest before going live
Ask it questions in your dashboard and see exactly what it would reply, before customers do.
The flow builder
Drag. Drop. Connect.
Start from a keyword, add a menu with buttons, and connect each answer to what should happen next. Anything the menu doesn’t cover goes to the AI.
- Start on a new contact, a keyword or a catalog order
- Buttons, lists, questions, conditions, delays and WhatsApp Flows
- Catalog, cart, payment and booking steps
- Hand to the AI, another bot or a person at any step
- Webhooks to your CRM and tools
What runs on its own
Flows for the common paths. AI for the rest.
The chatbot builder + ai flows teams switch on first. Each one starts from something your customer does.
AI for everything else
Questions the menu doesn’t cover are answered by AI from your catalog, FAQs and website.
An unexpected question
Here’s what you need to know 👇
Hand-off to your team
Hot leads and tricky chats land in your shared inbox with the whole conversation.
Ready to buy
Connecting you to Priya now
What it works with
Built from your business.
Flows use your catalog and booking slots; the AI answers from your FAQs and website, in your tone.
See which plan includes what →- Flow builderButtons, lists, conditions
- Your catalogProducts, prices and payments
- Your FAQs & websiteWhat the AI answers from
- Webhooks & APIConnect your own systems
Why teams choose it
Built for how you actually work.
01
Live in days, not months
Ready-made templates and a simple flow builder get your first messages to customers out fast.
02
No-code automation
Your team builds and tweaks flows by drag and drop. No developers needed.
03
One shared inbox
Everyone on your support team replies to customers from the same WhatsApp number.
04
Analytics that matter
See who read, who replied and what converted, so you double down on what works.
05
Help when you need it
Onboarding and best practices, so your first flows go live smoothly.
06
Policy-friendly by design
Opt-in and consent are built in, so you grow without putting your number at risk.
FAQ
Questions, answered.
What chatbot builder + ai teams ask before they start.
Want to see it for your business?
We’ll walk you through the flows above on a quick call, set up the way you work.
Or write to us →Do I need AI, or can I just build flows?
Either, or both. Many teams start with a flow of buttons for the common questions and switch on the AI for everything else.
How does the AI know about my business?
You teach it with your catalog, FAQs and website content. It answers from what you have given it, in your tone, and you can review and adjust it anytime.
Can the chatbot hand a chat to a person?
Yes. At any step, the conversation can go to your shared inbox with the full history, so nobody has to ask again.
What does each message cost?
Meta charges per message: in India about ₹0.86 for a marketing message and ₹0.11 for a utility message such as a reminder or an update, plus 18% GST. We add 0% on top; your plan is the only fee from us.
Will my WhatsApp number get banned?
Bans come from unofficial tools and from messages people did not agree to receive. You send through Meta’s official API with approved templates, and opt-in is built in, which keeps you within Meta’s rules.
How quickly can we go live?
About 20 minutes for most teams: connect the number, import your contacts and send the first message. We help with your Meta Business Portfolio, the blue tick application and your first templates.
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