One shared inbox
All chats on your business number, visible to the people who need them.
New chat arrives
Landed in the team inbox
Shared team inbox
One WhatsApp number, your whole team.
Every chat lands in one shared inbox. Assign it, let an agent claim it, add watchers, and see who replied how fast, all on your business number.
- Assign or claim chats
- Team performance reports
- Hand-off from the chatbot with full history
85%+messages readWhatsApp is opened, not filtered
3xmore engagementthan traditional follow-up channels
24/7replies, no extra hiresthe chatbot answers the common questions
~20 minto go liveconnect the number and send the first message
Everything it can do
Everything your team needs to reply.
01Share the work
- Round-robin assignmentNew chats are shared out across the agents you choose.
- Max open chats per agentNobody gets buried; the next chat goes to someone with room.
- Claim on replyWhoever replies first can take the chat automatically.
- WatchersFollow a chat without owning it, and get notified.
02Reply faster
- Quick repliesSaved answers for the questions you get every day.
- Contact notesNotes the whole team can see on each contact.
- 24-hour windowSee which chats can still get a free-form reply.
- Bot hand-offChats from the bot arrive with every answer already collected.
03Know how it’s going
- First response timePer chat and per agent.
- Open and resolvedMark chats resolved and see what’s still waiting.
- Team performanceChats handled and response times per agent, exportable.
- Roles and permissionsControl what each team member can see and do.
What runs on its own
Assigned. Answered. Measured.
The shared team inbox flows teams switch on first. Each one starts from something your customer does.
Assign or claim
Route chats to the right agent, or let agents claim the next one.
Lead asks for a visit
Assigned to Rohan
Team performance
Response times and chats handled per agent, exportable anytime.
End of the week
Your team’s report is ready
Built for teams
Plugs into what you already use.
Everything your team needs to share one number without stepping on each other.
See which plan includes what →- Team membersRoles and permissions
- WatchersStay in the loop on a chat
- Chatbot hand-offFull history, no repeat questions
- Performance reportsExport per agent
Why teams choose it
Built for how you actually work.
01
Live in days, not months
Ready-made templates and a simple flow builder get your first messages to customers out fast.
02
No-code automation
Your team builds and tweaks flows by drag and drop. No developers needed.
03
One shared inbox
Everyone on your support team replies to customers from the same WhatsApp number.
04
Analytics that matter
See who read, who replied and what converted, so you double down on what works.
05
Help when you need it
Onboarding and best practices, so your first flows go live smoothly.
06
Policy-friendly by design
Opt-in and consent are built in, so you grow without putting your number at risk.
FAQ
Questions, answered.
What shared team inbox teams ask before they start.
Want to see it for your business?
We’ll walk you through the flows above on a quick call, set up the way you work.
Or write to us →Can several people reply from the same number?
Yes. Your whole team works from one shared inbox on your business WhatsApp number.
How are chats assigned?
You can assign a chat to an agent, or agents can claim chats themselves. Others can follow a chat as watchers.
Can I see how my team is doing?
Yes. Team performance shows chats handled and response times per agent, and you can export it.
What does each message cost?
Meta charges per message: in India about ₹0.86 for a marketing message and ₹0.11 for a utility message such as a reminder or an update, plus 18% GST. We add 0% on top; your plan is the only fee from us.
Will my WhatsApp number get banned?
Bans come from unofficial tools and from messages people did not agree to receive. You send through Meta’s official API with approved templates, and opt-in is built in, which keeps you within Meta’s rules.
How quickly can we go live?
About 20 minutes for most teams: connect the number, import your contacts and send the first message. We help with your Meta Business Portfolio, the blue tick application and your first templates.
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