For pharmacies & medical stores

WhatsApp for pharmacies that never misses a refill.

Customers send a photo of their prescription, you confirm the order and price, they pay in the chat, and a reminder goes out before their medicines run out.

Get started
  • Prescription orders by photo
  • Payment in the chat before delivery
  • Refill reminders that bring customers back
85%+messages readWhatsApp is opened, not filtered
3xmore engagementthan traditional follow-up channels
24/7replies, no extra hiresthe chatbot answers the common questions
~20 minto go liveconnect the number and send the first message
What runs on its own

Prescriptions in. Refills on time.

The pharmacy flows teams switch on first. Each one starts from something your customer does.

Prescription orders

Customers send a photo of the prescription, and your team confirms stock and price.

Prescription received All 3 medicines are in stock ✅

Payment in the chat

UPI, Razorpay or Stripe before the order leaves the store.

Order confirmed Pay ₹846 to confirm 👇

Delivery updates

Packed, out for delivery and delivered, sent automatically.

Order dispatched Your medicines are on the way 🛵

Refill reminders

A reminder before monthly medicines run out, with one tap to reorder.

3 days before running out Reorder the same?

Talk to a pharmacist

Questions go to your team in the shared inbox, with the full chat.

Customer has a question Connecting you to our pharmacist

Health camps & offers

Announce health check camps and offers to nearby customers.

Camp this Sunday Free BP & sugar check this Sunday 🩺
Works with your tools

Plugs into what you already use.

Contacts, bookings and payments flow into WhatsApp without custom development.

See which plan includes what →
  • Shared inboxPharmacists reply from one number
  • UPI, Razorpay & StripePayment before delivery
  • Follow-up automationMonthly refill reminders
  • Contact fieldsMedicines and refill dates per customer
  • SegmentsBy area or refill cycle
  • Link & QR generatorA QR at the counter
Results

The numbers, before and after.

Traditional pharmacy follow-up next to WhatsApp automation with UpScaleUp.io.

Message open rate
20%
85%
Order completion rate
5%
40%
Customer engagement
23%
3x
Response speed
15%
98%
Refill rate
10%
90%

Based on average performance of growing businesses using UpScaleUp.io for 90+ days.

Why Pharmacy teams choose us

Built for how you actually work.

01

Live in days, not months

Ready-made templates and a simple flow builder get your first messages to customers out fast.

02

No-code automation

Your team builds and tweaks flows by drag and drop. No developers needed.

03

One shared inbox

Everyone on your pharmacy team replies to customers from the same WhatsApp number.

04

Analytics that matter

See who read, who replied and what converted, so you double down on what works.

05

Help when you need it

Onboarding and best practices, so your first flows go live smoothly.

06

Policy-friendly by design

Opt-in and consent are built in, so you grow without putting your number at risk.

FAQ

Questions, answered.

What pharmacy teams ask before they start.

Want to see it for your pharmacy?

We’ll walk you through the flows above on a quick call, set up the way you work.

Or write to us →
Can customers send prescriptions on WhatsApp?

Yes. They send a photo in the chat, and your team checks it, confirms stock and sends the price.

How do refill reminders work?

Store each customer’s refill date as a contact field, and a reminder goes out a few days before, with one tap to reorder.

Can a pharmacist answer questions?

Yes. Any question can go to your team in the shared inbox, with the whole conversation.

What does each message cost?

Meta charges per message: in India about ₹0.86 for a marketing message and ₹0.11 for a utility message such as a reminder or an update, plus 18% GST. We add 0% on top; your plan is the only fee from us.

Will my WhatsApp number get banned?

Bans come from unofficial tools and from messages people did not agree to receive. You send through Meta’s official API with approved templates, and opt-in is built in, which keeps you within Meta’s rules.

How quickly can we go live?

About 20 minutes for most teams: connect the number, import your contacts and send the first message. We help with your Meta Business Portfolio, the blue tick application and your first templates.

Also built for

E-commerce & D2C Real Estate Healthcare & Clinics Education & Coaching Travel & Tourism Restaurants & Cafés Finance & Advisors Fitness & Wellness Automobile Events & Webinars SaaS & IT Retail & Franchise Salons & Spas Hotels & Hospitality Grocery & Kirana Insurance Logistics & Courier Jewellery NGOs & Non-profits