For kirana, supermarkets & grocery delivery

WhatsApp for grocery stores that takes the order for you.

Shoppers browse your catalog, order and pay by UPI in the chat. Delivery updates, weekly offers and reorder reminders go out on their own, on the official WhatsApp Business Platform.

Get started
  • Your products as a WhatsApp catalog
  • UPI, Razorpay or Stripe payments in the chat
  • Weekly offers to your whole list
85%+messages readWhatsApp is opened, not filtered
3xmore engagementthan traditional follow-up channels
24/7replies, no extra hiresthe chatbot answers the common questions
~20 minto go liveconnect the number and send the first message
What runs on its own

Order in the chat. Delivered today.

The grocery & kirana flows teams switch on first. Each one starts from something your customer does.

Orders in the chat

Shoppers browse your catalog or just type their list, and you confirm the cart.

Shopper sends a list Added to your cart 🛒

UPI payments

Collect payment in the chat before you dispatch.

Cart confirmed Pay ₹312 via UPI 👇

Delivery updates

Packed, out for delivery and delivered, sent automatically.

Order dispatched Your order is on the way 🛵

Weekly offers

Fresh arrivals and weekend deals to your whole list.

Every Friday This weekend only 🥭

Reorder reminders

A nudge when it’s time for the monthly stock-up.

30 days after the last order Time for your monthly order?

QR at the counter

Every walk-in becomes a contact you can take orders from.

Shopper scans the QR Save us to order on WhatsApp 🛒
Works with your tools

Plugs into what you already use.

Contacts, bookings and payments flow into WhatsApp without custom development.

See which plan includes what →
  • WhatsApp CatalogProducts and prices in the chat
  • UPI, Razorpay & StripePayment before dispatch
  • Physical storeOrders for delivery or pickup
  • Link & QR generatorA QR at the counter and on bags
  • SegmentsBy area, order value or habit
  • Shared inboxThe whole team on one number
Results

The numbers, before and after.

Traditional grocery & kirana follow-up next to WhatsApp automation with UpScaleUp.io.

Message open rate
20%
85%
Order completion rate
5%
40%
Shopper engagement
23%
3x
Response speed
15%
98%
Repeat order rate
10%
90%

Based on average performance of growing businesses using UpScaleUp.io for 90+ days.

Why Grocery & Kirana teams choose us

Built for how you actually work.

01

Live in days, not months

Ready-made templates and a simple flow builder get your first messages to shoppers out fast.

02

No-code automation

Your team builds and tweaks flows by drag and drop. No developers needed.

03

One shared inbox

Everyone on your store team replies to shoppers from the same WhatsApp number.

04

Analytics that matter

See who read, who replied and what converted, so you double down on what works.

05

Help when you need it

Onboarding and best practices, so your first flows go live smoothly.

06

Policy-friendly by design

Opt-in and consent are built in, so you grow without putting your number at risk.

FAQ

Questions, answered.

What grocery & kirana teams ask before they start.

Want to see it for your store?

We’ll walk you through the flows above on a quick call, set up the way you work.

Or write to us →
Can shoppers just type their grocery list?

Yes. They can type a list or browse your catalog, and you confirm the cart and total in the chat.

How do shoppers pay?

By UPI, Razorpay or Stripe, inside the chat, before you dispatch the order.

Can we send offers to everyone?

Yes. Send weekly offers to your whole list or a segment, through Meta’s official API, with no 256-contact limit.

What does each message cost?

Meta charges per message: in India about ₹0.86 for a marketing message and ₹0.11 for a utility message such as a reminder or an update, plus 18% GST. We add 0% on top; your plan is the only fee from us.

Will my WhatsApp number get banned?

Bans come from unofficial tools and from messages people did not agree to receive. You send through Meta’s official API with approved templates, and opt-in is built in, which keeps you within Meta’s rules.

How quickly can we go live?

About 20 minutes for most teams: connect the number, import your contacts and send the first message. We help with your Meta Business Portfolio, the blue tick application and your first templates.

Also built for

E-commerce & D2C Real Estate Healthcare & Clinics Education & Coaching Travel & Tourism Restaurants & Cafés Finance & Advisors Fitness & Wellness Automobile Events & Webinars SaaS & IT Retail & Franchise Salons & Spas Hotels & Hospitality Pharmacy Insurance Logistics & Courier Jewellery NGOs & Non-profits