For couriers, 3PLs & delivery fleets

WhatsApp for logistics that answers “where is my parcel?”

Customers book pickups in the chat and get every tracking update on WhatsApp. Failed deliveries get rescheduled with one tap, so your support line stays quiet.

Get started
  • Tracking updates from your system via webhooks
  • Rescheduling with one tap
  • One inbox for customer and driver queries
85%+messages readWhatsApp is opened, not filtered
3xmore engagementthan traditional follow-up channels
24/7replies, no extra hiresthe chatbot answers the common questions
~20 minto go liveconnect the number and send the first message
What runs on its own

Every parcel. Every update.

The logistics & courier flows teams switch on first. Each one starts from something your customer does.

Pickup booking

Customers book pickups with a WhatsApp form, no calls needed.

Customer needs a pickup Fill in the pickup details 👇

Tracking updates

Picked up, in transit, out for delivery and delivered, from your system.

Status changes Your parcel is out for delivery 🚚

Failed delivery rescheduling

One tap to pick a new slot after a missed delivery.

Delivery attempt failed Pick a new slot 👇

Delivery OTPs

Send delivery codes as authentication messages.

Driver arrives Your delivery code is 4829

Support in one inbox

Customer and business queries land in your shared inbox.

Customer has a question Connecting you to our team

Delivery feedback

Ask how the delivery went once it’s done.

Parcel delivered How was your delivery?
Works with your tools

Plugs into what you already use.

Contacts, bookings and payments flow into WhatsApp without custom development.

See which plan includes what →
  • Webhooks & APIStatus updates from your system
  • WhatsApp FormsPickup and address details
  • Shared inboxSupport and ops on one number
  • Chatbot + AIAnswers on rates and coverage
  • SegmentsBy city, route or account
  • Campaign analyticsDelivery and read rates
Results

The numbers, before and after.

Traditional logistics & courier follow-up next to WhatsApp automation with UpScaleUp.io.

Message open rate
20%
85%
First-attempt delivery rate
5%
40%
Customer engagement
23%
3x
Response speed
15%
98%
Support call reduction
10%
90%

Based on average performance of growing businesses using UpScaleUp.io for 90+ days.

Why Logistics & Courier teams choose us

Built for how you actually work.

01

Live in days, not months

Ready-made templates and a simple flow builder get your first messages to customers out fast.

02

No-code automation

Your team builds and tweaks flows by drag and drop. No developers needed.

03

One shared inbox

Everyone on your operations team replies to customers from the same WhatsApp number.

04

Analytics that matter

See who read, who replied and what converted, so you double down on what works.

05

Help when you need it

Onboarding and best practices, so your first flows go live smoothly.

06

Policy-friendly by design

Opt-in and consent are built in, so you grow without putting your number at risk.

FAQ

Questions, answered.

What logistics & courier teams ask before they start.

Want to see it for your shipments?

We’ll walk you through the flows above on a quick call, set up the way you work.

Or write to us →
Can tracking updates come from our system?

Yes. Send shipment events to UpScaleUp.io through webhooks or the API, and the right WhatsApp update goes out automatically.

Can customers reschedule a failed delivery?

Yes. After a missed attempt, they pick a new slot with one tap, and your team sees it in the inbox.

Can we send delivery OTPs?

Yes. Delivery codes go out as authentication messages through the official API.

What does each message cost?

Meta charges per message: in India about ₹0.86 for a marketing message and ₹0.11 for a utility message such as a reminder or an update, plus 18% GST. We add 0% on top; your plan is the only fee from us.

Will my WhatsApp number get banned?

Bans come from unofficial tools and from messages people did not agree to receive. You send through Meta’s official API with approved templates, and opt-in is built in, which keeps you within Meta’s rules.

How quickly can we go live?

About 20 minutes for most teams: connect the number, import your contacts and send the first message. We help with your Meta Business Portfolio, the blue tick application and your first templates.

Also built for

E-commerce & D2C Real Estate Healthcare & Clinics Education & Coaching Travel & Tourism Restaurants & Cafés Finance & Advisors Fitness & Wellness Automobile Events & Webinars SaaS & IT Retail & Franchise Salons & Spas Hotels & Hospitality Grocery & Kirana Pharmacy Insurance Jewellery NGOs & Non-profits