At a glance
Overview
- 1 Connect WhatsApp first. You need WhatsApp Setup permission to open this page.
- 2 Open WhatsApp Suite → Ice Breakers (page title: Ice breakers).
- 3 Enter up to 4 suggestion texts (max 80 characters each). Leave a slot blank if unused. No emojis.
- 4 Optionally set Chatbot on tap for each filled prompt (active chatbots only; requires Chatbots on your plan).
- 5 Click Save to Meta. Use Reload from Meta if you changed prompts only in Meta Business settings.
Step by step
Set up Ice Breakers
Edit prompts, save to Meta, and optionally map Chatbot on tap.
Prompts & limits
First-time chats only — not ongoing threads.
- 1 Up to 4 prompts; each max 80 characters. Empty slots are not sent to Meta.
- 2 When a customer taps a chip, WhatsApp sends that exact text as a normal inbound message into Inbox.
- 3 Example ideas: Book a free consultation, Ask about pricing, Talk to support, View our catalog.
Chatbot on tap
Optional mapping stored in UpScaleUp.io (not on Meta).
- 1 For each suggestion, choose — None — or an active chatbot.
- 2 After Save to Meta, inbound text is matched to start that bot (exact text, case-insensitive).
- 3 If you reload prompts from Meta, re-check Chatbot on tap and Save to Meta again so text and bots stay aligned.
Meta sync & testing
Save writes prompts to your WhatsApp Business number on Meta.
- 1 Save to Meta updates prompts while keeping your other conversational settings as they are.
- 2 Reload from Meta refreshes the four prompt fields.
- 3 To test: delete the existing chat with your business in WhatsApp, then start a fresh chat.
Tips
- Keep prompts clear and action-oriented — customers see them before they type anything.
- Map high-intent prompts (book, pricing, support) to dedicated chatbots.
- Ice Breakers live under WhatsApp Suite (often under Load more), not Advance Tools.