At a glance
Overview
- 1 On Home (or when setup is required), open Connect WhatsApp Business API.
- 2 Click Continue with Facebook (recommended). Complete the secure Facebook popup: pick or create a WhatsApp Business Account and phone number.
- 3 Wait for Connecting your WhatsApp account, then WhatsApp connected successfully → Go to Dashboard. Don’t reload mid-setup.
- 4 On Home, confirm Quality, Status, Msg Tier, Health, and META API look correct.
- 5 Optional: open WhatsApp Suite → Ice Breakers for first-chat prompts (see the Ice Breakers guide).
Step by step
Connect and verify
Start from Home, or later from your profile menu → WhatsApp Setup.
Continue with Facebook (recommended)
Takes about 2 minutes. Messaging access and webhooks are configured for you.
- 1 Primary button: Continue with Facebook under Instant Setup.
- 2 Keep the tab open until WhatsApp connected successfully, then Go to Dashboard.
- 3 If you use WhatsApp Business app coexistence, keep the WhatsApp Business app open while contacts and history sync.
Use Manual Setup
Prefer full control? Enter Meta credentials yourself (about 15 minutes).
- 1 Choose Use Manual Setup / Manual Setup → Enter your Meta credentials.
- 2 Fill App ID, Phone Number ID, Business ID, and Permanent Access Token, then Submit Meta Keys.
- 3 Review Display Number, Verified Name, Quality Rating, and Account status, then Generate webhook.
- 4 Copy Webhook URL and Verify token into Meta Business Manager → WhatsApp → Configuration → Webhooks, then Complete setup.
WhatsApp Setup page (after connect)
Profile menu → WhatsApp Setup (Cloud API integration).
- 1 Edit Business Profile (name, about, Business Type, photo, and more).
- 2 Review Integration Credentials and Meta Account Details.
- 3 Check Webhook Configuration and Setup Status (Integration Connected). Use Validate Webhook or Regenerate Webhook if inbound messages stop.
- 4 Manual integrations can Migrate to Managed Webhook → Migrate with Facebook when ready.
Health and status on Home
Use these labels to confirm you’re ready to message.
- 1 Health should read Healthy (or Disconnected / Webhook Inactive if something is wrong).
- 2 Also check Quality, Status, Msg Tier, and META API (Active, Degraded, Down, Maintenance, or Unknown).
- 3 Connected numbers show a Connected checkmark next to the display phone.
Tips
- Continue with Facebook is the easiest path; Manual Setup is for pasting Meta keys yourself.
- Don’t close the tab while Connecting your WhatsApp account is showing.
- If Health is Webhook Inactive, open WhatsApp Setup and validate or regenerate the webhook.
- Need help? Use Need help? Get free onboarding assistance on the connect panel.